Best Feedback Tool

All about the best Feedback tool out there!

  1. Omnichannel experiences: Gone are the days of physically filling up feedback forms. Having digital feedback forms is a sustainable option and helps in the analysis of customer feedback. Loop lets you manage feedback forms that are available via multiple channels such as websites, mobile app, QR codes, and other options to make the process of requesting feedback from clients easy.
  2. Turning responses into insights: Traditional feedback forms acted like surveys that had to be interpreted to get effective results, which was a time-consuming task. Going digital with Loop can accelerate this process. The system helps you get a detailed analysis along with sneak peeks into your customer’s thoughts.
  3. Seamless integration: Loop is a fully integrated system. The smooth functioning of a feedback form to create useful insights depends on seamless integration with the POS system, CRM system, customer application, and the business application.
  4. Real-time feedback reporting system: This is an advanced feature in Loop that notifies you instantly if there is any negative feedback. The real-time feedback reporting system allows for prompt redressal of the customer’s issues.
  5. Sentiment analysis: Dive deep and analyze the different sentiments of the customers via the Customer Satisfaction Score. This particular feature in Loop allows for an informed decision-making process.

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eWards

eWards

eWards is an all-in-one solution to manage your business from anywhere. The extensive suite of feature-rich connected products enhances customer experience.