Do you have a well-devised strategy that has the ability to attract new customers and retain the existing ones? We are in an era where “customers’ needs and wants” runs the world of business, making the businesses work harder to earn their loyalty and fulfil their demands at the same…

Customers are an integral part of any and all businesses. The best possible way to successfully run a business is to provide a greater and enhanced customer experience, one that makes their time memorable and one that can make them loyal to your brand. But, here comes the question —…

We are happy to illuminate you with the latest features and updates that have been incorporated with ACE — An automated customer engagement tool by eWards. Given here is a list of updates that helps you engage with customers in a simple manner. The latest updates include - 1. Bulk…

Feedback can be termed as the useful information or criticism that a business receives for its prior actions or behaviour towards certain individuals that are communicated to different people. This information can be used by businesses to adjust and evaluate their future decisions and behaviour towards individuals. For businesses, devising…

One of the fastest-growing industries in today’s advancing world is the retail sector. It is one of the most happening sectors that has an unwavering buzz of customer data, which is a very important factor in making your business successful while also establishing a strong accord with your customers. It…

After the outbreak of Covid-19, many businesses suffered due to worldwide lockdown. Businesses were forced to move online or shut their doors permanently resulting in huge losses. Many businesses started their online stores from scratch or partnered with different online platforms to support themselves. E-commerce has transformed the way of…

CRM Software is one of the fastest-growing sectors in the world. Businesses all over the world are adopting the software in a widespread manner, from small businesses to global organisations. A CRM is known to increase customer retention rates by a minimum of 27% resulting in higher profits after each…

Covid-19 is a threat to both life and livelihoods of people. It has deeply affected life in the outside world. This pandemic has put us in a situation where certain questions have been arisen by the corporate world that cannot be answered with certainty: How long will this pandemic last? …

Business Intelligence is a powerful data analytics software that can support decision making by providing a historical, current and predictive view of business operations. It can process large amounts of data and process them into useful functionalities like reporting, analytics, business performance management, predictive analytics, benchmarking, data and text mining. …